To ensure a smooth process, please provide the following information when submitting your request:
Order Number and Email Address: Kindly include the order number and the email address used during checkout. This will help us locate your purchase in our system promptly.
Photos of Damaged/Incorrect Item: We kindly request that you provide two photos - one of the damaged/incorrect item you received, and another photo of the item packaged with the shipping label.
This will assist us in understanding the issue accurately.
Delivery Time:
USA & Canada Standard Secured Shipping usually takes 15-30 business days
U.K & EUROPE Standard Secured Shipping usually takes 15-30 business days
AUSTRALIA & New Zealand Standard Secured Shipping usually takes 15-30 business days
Others Countries Standard Secured Shipping usually takes 20-50 business days
This doesn’t include our 3-5 days processing time.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.
Just a reminder that you will receive your order within 7-40 days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order unless otherwise stated. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
